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Frequently Asked Questions

How do you calculate net carbs?


Net carbs are simply carbs that are absorbed by the body. To calculate net carbs, take total carbs and subtract dietary fiber (which is not absorbed), and you will have the net amount of carbs. Our tortillas have 4 grams carbs, but also 4 grams of fiber, so 4 - 4 = 0 net carbs.




How much is shipping?


Shipping is always a flat $3.50 per order regardless of quantity




Where do you ship? And how long will it take to receive my order?


We ship to the contiguous United States. We are unable to ship to Hawaii, Alaska, or internationally. But we plan to be able to in the near future. We will ship your order within 1-3 business days vis USPS and it usually arrives within 5 business days after shipping




Are your tortillas gluten free?


All the ingredients in our tortillas are gluten free. However we process our tortillas in a facility that also processes wheat and other allergens.




Who do I contact if I have an issue with your product?


We are sorry to hear you had an unsatisfactory experience. We take any issues very seriously. Please contact support@ketotortillaco.com so we may attempt to correct it.




How long do your tortillas last after opening them?


Our tortillas do not have any artificial preservatives so we recommend that you eat your tortillas within ten days after opening. However if you store them in the refrigerator they will usually last much longer.




Can I buy your tortillas in the store?


Currently our tortillas are only available on our website. If you see them being sold on Amazon please be aware that they are being resold by a third party and we cannot guarantee their freshness or quality




I am a retailer interested in offering your tortillas. Do you offer wholesale purchasing?


We do not have a wholesale program at this time. But please contact us support@ketotortillaco.com and we will let you know when they become available.




What is the packet inside the tortilla bag? Is it okay to eat?


That is an oxygen absorber to help mantain freshness and should not be consumed. If consumed please contact a physician immediately.